Support & FAQ

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Everywhere in the world are different voltage and plug ins. Can you make sure that the light also works for me?

We are going to check your location first and make sure that the product will work once you get it. Don’t worry about it. You will get also the right plugin for your power outlet.

Can I use the WOODEN-Products world wide?

The product DICE is designed for either 110V or 230V AC. All other products of WOODEN have a wide range of input which means they work worldwide except Japan. Japan has 100V AC. For Japan, we will make you a special version if this is needed.

Can I choose the wood and colour like on your website?

No problem. After contacting us,  we are going to send you an email and make sure that you will get the right wood and colour.

Can I use the WOODEN products outdoors?

DICE and BEAM have a protection class of IP 65 and are designed for outdoor use. The TUBE product is just for indoors.

  • IP XX = International Protection
  • IP 6X = Protection against powerful water jets
  • IP X5 = Protection against water jets from any angle

How about the standby power when I turn off my BEAM with my smart device?

The performance is almost not measurable because we use Bluetooth 4.0 and the power consumption is in mW range.

Do I have to be careful when cleaning the lamp?

Since all our products are powder coated or stainless steel and the wood is protected by glass you can easily clean it with almost every detergent. But to make sure we would suggest to use normal glass cleaner.

Does the Lamp produce any heat when it's turned on for a long time?

All of your Lamps have a great cooling system. Even by leaving the lamp on 24/7 you won’t burn your fingers. Each lamp gets a bit warmer than the human body temperature (approx. 40°C). Where do you make the products? Each lamp is handmade in Germany.

Can I change or cancel my perk?

Indiegogo policy dictates that campaign owners have no ability to adjust perk selections. That means we cannot upgrade your perk, we cannot change your perk and we cannot cancel your perk. Please note that contributions made on indiegogo are also non-refundable.

What is the Warranty?

We provide a five (5) year warranty. Because we know that we produce a really high quality.

Where do I pay for shipping?

Shipping costs are added in the additional donation field when you back up the campaign as well as in the perks (Shipping Add-On) if you missed it.

How is the shipping handled?

We will be shipping via UPS mail with delivery tracking confirmation. International shipments will be sent via UPS or DHL with a tracking number as well.

Can you ship the Lamp worldwide?

YES.

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